FAQ — EyeLotus
EyeLotus

Fair questions, straight answers.

Everything about using the tape, keeping skin happy, sleeping with a CPAP, and getting your order. Still stuck? Talk to us →

Using the tape

How do I use the tape?

It only takes a few gentle motions, from clean, dry lids to an easy removal in the morning. See the full step-by-step guide →

What is the tape made of?

A soft, breathable backing with a medical-grade, hypoallergenic, latex-free adhesive, designed for the delicate skin around the eyes. No drops, no medication, nothing that goes into the eye.

What if I need to get up to use the restroom?

You can peel a strip off briefly, then press it back onto its adhesive peel-strip liner and reapply it for the rest of the night. A strip should not be reused from one night to the next, so start each night with a fresh, clean pair.

Skin & safety

Is it safe for nightly use?

Yes. EyeLotus is designed for regular, nightly use. The medical-grade, hypoallergenic adhesive is made for the delicate skin around the eyes, so you can use a fresh pair every night as directed.

Will it irritate sensitive skin?

The adhesive is hypoallergenic and latex-free, made with sensitive skin in mind. If your skin runs reactive, do a wrist test first: place a strip on the inside of your wrist for a few hours before your first night.

Is removal gentle?

Let the strip set for at least 30 minutes, then it lifts away gently, like a sticky note. If it ever feels too sticky, removing it under warm running water helps it release more easily.

Does anything go into my eye?

No. EyeLotus is not a medication and nothing enters the eye. The strip simply rests on the lid and gently supports it closed while you sleep.

Sleep equipment

Can I use it with a CPAP?

Yes. EyeLotus is CPAP-compatible. It sits below the mask line and holds its seal against the airflow that dries the eye overnight. Fit the strip first, then put on your mask.

Does it work with fans, vents, or a sleep mask?

Yes. The seal holds against moving air from fans, vents, and heating or cooling, which is exactly the dry air that irritates the eye. It also works comfortably under a sleep mask.

Orders & returns

What is your return policy?

We accept unused returns within 14 days of delivery. For hygiene reasons, we cannot accept returns on opened packs. If there is an issue with your order, reach out and we will make it right.

Can I change or cancel my order?

Orders can be changed or canceled within 3 hours of placing them, after which we begin processing for fast delivery. Contact us right away at support@eye-lotus.com if you need to make a change.

How can I contact customer support?

Reach us through our contact page or at support@eye-lotus.com. We aim to respond promptly to any question about your order or the product.

Shipping

Do you ship internationally?

Yes, we ship worldwide. Rates and delivery times vary by destination and are calculated at checkout. International customers are responsible for any customs or import fees.

How can I track my order?

Once your order ships, you will get a confirmation email with a tracking link. If it has not arrived or you have any questions, reach out and we will help.

What are the shipping options and costs?

Shipping times and costs depend on your location and the method you choose at checkout. Free shipping applies to orders over $50.

Still unsure?

Ask us anything, or ask your eye doctor. Many practitioners recommend EyeLotus and can share a referral code for 10% off.